FAQ

Welcome to the You Shop With Us FAQ page!

We’re here to answer all your questions about shopping with us. If you don’t find what you’re looking for, feel free to reach out to us directly!

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Orders and Payments

Q: How can I place an order?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your order securely.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and secure online payment options such as Visa, MasterCard, Google Pay, Apple Pay, PayPal etc.

Q: Can I cancel or modify my order after placing it?
A: If your order has not yet been processed, we may be able to cancel or modify it. Please contact us at sales@ushopwithus.com as soon as possible.

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Shipping

Q: Where do you ship?
A: Currently, we only ship within the United States. We’re working to expand our shipping services to neighboring countries in the near future!

Q: How much does shipping cost?
A: Shipping is FREE on orders of $75 or more. For orders below $75, shipping charges will be calculated at checkout.

Q: How long does it take to receive my order?
A: Orders are processed within 1 business day after receiving payment. Shipping times may vary depending on your location, but most orders arrive within 3-7 business days.

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Returns and Refunds

Q: What is your return policy?
A: We offer a 14-day return policy for items in their original packaging and condition. Please refer to our Shipping and Returns page for more details.

Q: How do I return an item?
A: To start a return, contact us at [Insert Email] with your order details, and we’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

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Account and Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track your orders, save your details, and enjoy a faster checkout process in the future.

Q: How do I reset my password?
A: Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

Q: How can I contact customer service?
A: You can reach us by tapping on Contact Us

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Discounts and Promotions

Q: Do you offer discounts or promotions?
A: Yes! Keep an eye on our website and subscribe to our newsletter for exclusive deals and discounts.

Q: Can I use more than one discount code per order?
A: No, only one discount code can be applied per order.

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Still Have Questions?

If you didn’t find what you were looking for, please don’t hesitate to reach out to us. We’re here to help!